Shipping and Return Policy
Bhu Foods is committed to providing nutritious food that doesn’t compromise on taste. We want you to be satisfied with every order and we’re happy to answer any questions you have. Contact us anytime, we’re always glad to hear from you.
Contact us at CustomerService@Bhufoods.com
All Bhu Food orders are shipped ground from our bakery in San Diego. Please allow 1-4 Business Days for Processing and an additional 2-5 Business Days for Shipping.
Orders ship within the U.S.A. only.
Please note, orders with a value of $200 or more will ship with a signature required to ensure delivery.
Cold pack policy
To ensure the best quality of our products, they should be kept below 75 degrees.
Please Note: Bhu Keto Refrigerated bars come with a complimentary cold pack. You do not need to purchase additional cold packs for this product unless you wish to do so.
**Due to the varying national temperatures and the unpredictable shipping conditions, Bhu Foods cannot be responsible for melted products. We also cannot be held responsible for heat exposure to packages left on porches or mailboxes. We recommend shipping your package to your place of work, or somewhere that the package can be accepted and taken inside immediately to avoid this.** Bars can be re-constituted in the refrigerator and will not spoil due to heat; oil separation is a natural occurrence and is likely when exposed to extreme temperatures.
Returns & exchanges
We want you to be completely satisfied with your BhuFIT order. Please contact us at any time if you don’t like your purchase for any reason via email: firstname.lastname@example.org.
Returns, Exchanges, and Refunds may be initiated within 60 days of purchase date, as long as they are accompanied by proof of purchase, a clear photograph of any discrepancy, and/or the physical product itself. Please do not discard any product that you wish to return/exchange. Bhu Foods will cover the cost of return shipping. *Please note the disclaimer of melted bars as these will not be accepted for return/exchange*
Unless otherwise requested, refunds will be made via the method of payment. Credit/debit card transactions can take up to 72 hours depending on your bank, and check/money order refunds may take up to 7-10 business days to arrive.